Refund policy

Refund Policy

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Returns for Exchange or Store Credit 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. All SALE items are a FINAL sale and can't be returned for an exchange.. Any lingerie will also not be returnable.

To complete your exchange, we require a receipt or proof of purchase.

There are certain situations where only partial exchanges are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Exchanges  
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange..
If you are approved,  a store credit email will be sent once approved and or exchange item notification email will be sent out within a certain amount of days.

 Please contact us at evelyn@eveyk.com if you have questions regarding exchange or store credit.

Sale items  
Only regular priced items may be available for store credit or exchange, unfortunately sale items cannot be returned for exchange.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at evelyn@eveyk.com and send your item to: 9130 S. Lost Hill Dr. Lone Tree Colorado US 80124.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and he will find out about your credit..

Shipping
To return for exchange or store credit your product, you should mail your product to: 9130 S. Lost Hill Dr. Lone Tree Colorado US 80124

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your order..

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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